Registrants will receive a link to watch the recording online as many times as they would like. However, this recording link may expire three months from the date of registration. We cannot guarantee it will be available after those three months.

General Information

• Cost: $45.00 (sales tax included)
• Recording Duration: 58 Minutes
• Broadcast Date: December 12, 2018
• Credits Available for Self-Reporting: None

Webinar Overview

Government agencies are under intense pressure to improve services and become more transparent to citizens and other stakeholders.  Today’s citizens and stakeholders demand fast, accurate, and consistent answers from government agencies—and they want to deal with agencies across a multitude of communications channels, including the Web, mobile devices, social media, and brick-and-mortar offices.  

Educational Objectives

This webinar will discuss how to provide great customer service to applicants and other members of the public at a permit counter. Real-life examples will highlight successful processes and procedures to establish a customer-oriented environment, tips for working with speakers with limited English proficiency, and approaches for dealing with “difficult” customers.    

Presenters

• Steve Butler, FAICP, is a Policy Manager and Planning Consultant at MRSC.
• Jason Earles is the Planning Section Manager for the Yakima County Public Services, Planning Division.
• Jennifer T. Henning, AICP, is the Planning Director for the City of Renton.